How to Apply For Service with EWA/Customer Services Directorate?
To apply for reconnections or transfer the utility service in your name (open new account) for residential, commercial or any other usage, please complete and sign the utility billing agreement form for electricity, water and municipal rates include bringing the following items:
Q. What to Bring For Application?
- Service address of premises or existing customer account number or meter number(s).
- Original valid ID/CPR card and a photo copy, for commercial sector photo copy of CR.
- Your original lease and photo copy (if renting).
- Security deposit or account guarantee is required (if renting).
Contact Details Required:
- Contact Numbers:
(1)- Mobile telephone (2)- Fixed line telephone (3)- Any other contact number (4)- Fax number.
- E-mail address.
- Mailing address.
Reconnection & Transfer the Service into Your Name (Open new account with EWA):
Meter(s) reading or paying pervious account remaining bill is required.
Security Deposit or Existing Account Guarantee:
Please be advised that a deposit is required for all rented premises either Bahrainis or non- Bahrainis for residential, commercial or any other purposes usage.
The deposit is not required if you present a guarantee for another existing electricity and water utility customer account showing a proven good record of payment for owner occupied property.
The guarantee must present to complete and sign the account guarantee form and present his original and photo copy of ID/CPR card (form is available with all customer services centers, please refers to the instructions, terms and conditions overleaf form).
Close Account (Termination/ Disconnection):
Complete and sign service request form: This application applies to those customers leaving premises and/or those customers vacating location at which they will no longer be directly responsible for electricity, water and municipal rates utilities.
Updating/Amending Customer Profile:
Complete and sign service request form: This application applies to update/amend mailing address or any other data related to customer or property owner profiles.
Electricity / Water Meter Test:
Complete and sign service request form: This application applies to those customers would like to test Meter(s). Please be advised that a meter test fees is to be paid at the time of request submitting.
If you have had prior service with EWA any outstanding balance must be paid before services can be established at your new premises.
For additional information, please contact Call Centre by calling 17 515555