How to apply for the installation of a new Electricity/Water service connection?

New Electricity and Water services and meter installations that are the result of new construction, additions of building. The process starts when the customer submits a request for new or a change in the existing services. Applicant shall submit a request to Customer Services Directorate.

Q. What forms and details required for Electricity service installation request?

• Electricity or Water Services application form:  Those applications to be signed by applicant, the electricity application include applicant signature it should be completed, singed and stamp by electric contractor.
• Agreement form for Electricity, Water and Municipal Rates: This application applies for monthly billing (if new installation).
• Electrical installation compaction and test certificate: This application applies for mete(s) installation. It submitted include permission letter which issues from Ministry of Municipality and Agricultures affaires.

Contact Details Required For All Applications:

1. Contact Numbers:
   (1)- Mobile telephone   (2)- Fixed line telephone   (3)- Any other contact number  (4)- Fax number.
2. E-mail address.
3. Mailing address.

Q. What to Bring for New Electricity/Water Installation?

1. Photo copy of a valid ID/CPR of applicant or CR. Photo copy for commercial sector.
2. Photo copy of building permit.
3. Electricity Distribution Directorate conditions form (for electricity applications)
4. Water Distribution Directorate conditions form (for water applications)
5. Photo copy of survey certificate.
6. Photo copy of property ownership deed.
7. Photo copy of address card.
8. Photo copy of location map.
9. Photo copy of site plan – front of building and out side wall (for water applications)
10. Photo copy of lease and no objection letter form property owner (if renting)

Q. What to Bring for Electricity/Water Addition Installation?

1. Photo copy of a valid ID/CPR of applicant or CR. Photo copy for commercial sector.
2. Existing customer account number.
3. Photo copy of building permit.
4. Electricity Distribution Directorate conditions form (for electricity applications)
5. Photo copy of location map.
6. No objection letter form property owner (if renting)

Q. What form required for Electricity/Water Meters and services Technical Requests?

• Complete and sign Technical Services Request Form: This application applies for any technical requests related to electricity/water services/meters and street lighting. Please be advised that some of expenditure will be in applicant responsibility and some requests will be covered by EWA.

Q. What to Bring for Technical Request?

1. Photo copy of a valid ID/CPR of applicant or CR. Photo copy for commercial sector.
2. Customer account number (for existing building)
3. Photo copy of building or demolish permit.
4. Electricity Distribution Directorate report (for lands)
5. Photo copy of survey certificate.
6. Photo copy of location map.
7. Photo copy of property ownership deed.

For additional information, please contact Call Centre by calling 17 515555